Frequently asked
What we get asked most often
And if a question is left over, write to us: a real person answers.
Getting started
Is it suitable for beginners?
That is what it is built for. Set up your first unit in ten minutes, with nothing to install and no training, and our team will go through your setup with you if you would like.
How long until I am up and running?
Around twenty minutes for a first unit with its photos, rates and calendar. The platforms are plugged in afterwards, a few minutes each.
Can I bring my existing bookings across?
Yes, for upcoming stays, on Airbnb, Booking.com and Expedia, which hand us the bookings already sold the moment you connect the platform — without the guest's contact details or the tax breakdown, which the platforms do not pass along that way — and then keep them up to date like any new one. Vrbo and Agoda do not offer it: their stays sold before the connection are entered by hand, as are past stays if you need them.
Platforms and sync
Does it work with Airbnb and Booking?
Yes. Airbnb, Booking.com, Expedia, Vrbo and Agoda connect directly on the Pro plan: bookings arrive on their own and your availability goes back out to every platform. Other channels are linked through iCal, available from Starter.
Can my properties appear on Google?
Yes, on the Pro plan and for free: in Google Vacation Rentals for a single home, in Google Hotel’s free links for a property with several units, with no Google account to open. The guest books on the booking page of Channex, our connectivity provider — not on your own website — and the stay lands in your calendar. Google takes no commission on these free links; allow one to four weeks before you appear.
How does the sync work?
Once your platforms are connected, every booking, change or cancellation is received automatically, and your availability is updated everywhere within seconds. Over iCal, the exchange is limited to busy nights and refreshes every few hours.
What if two platforms sell the same night?
The stay is accepted — the sale happened — but it is flagged straight away as a double booking. You move one of the two stays to a free unit in two clicks, without touching its price or its guest.
Units and direct bookings
Can I manage several units?
Yes, with no limit on number. Each unit has its own calendar, rates and connections, and you see all of them on one grid.
Can I create my own booking website?
Yes, and it is included in both plans. A website in your name, with your photos and rates, where guests book and pay online, commission-free — at the address we give you, or on your own domain name.
Do I need a Stripe account?
Only to collect online. Without Stripe your website still works in enquiry mode: the guest writes to you and you arrange payment the way you do today.
Subscription
Can I change plan easily?
Any time, unit by unit, with no commitment. The change applies immediately and you only pay for the days you use.
Is the trial limited?
No: both plans are open for 14 days, with no credit card. You can test the platform connection along with everything else.
Is my data mine?
It is yours. You can export it, and if you leave, nothing is deleted unless you ask for it.
A question that is not here?
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