Terms of use and of sale

These terms govern access to the Rentals Hub service and its use. They are both the terms of use and the terms of sale.

They are accepted when the account is created. The date and the version accepted are recorded; no other terms, including any appearing on the customer’s own documents, apply to us.

Publisher: Rentals Hub, a French simplified joint-stock company (SASU) with share capital of €1,000, 47 rue Vivienne, 75002 Paris, Paris companies register 130 227 192. Full details are on the Legal notice page.

Rentals Hub is rental management software reached online. There is nothing to install: the customer reaches it through a browser, with an account.

The service manages properties and their accommodations, a calendar, stays, guests and the payments that go with them, publishes a booking website in the customer’s name, and, depending on the plan, connects an accommodation to the distribution platforms.

We take no commission on bookings, whether they come from the customer’s own site or from a platform.

The service changes: a feature may be added, altered or withdrawn. Where a withdrawal concerns a feature that is essential to the plan subscribed to, the customer is told and may cancel at no cost.

An account is personal and is created with a valid e-mail address, which must belong to the person signing up. One address can open only one account.

The customer is responsible for keeping their credentials confidential and for what is done from their account.

A workspace holds properties, accommodations and the people who work on them. Its owner may invite members and give each a role — manager, writer or reader — which decides what they see and what they may do. The subscription, the billing and the cancellation are the owner’s alone.

An account may hold several workspaces, or none: somebody who arrives on an invitation joins somebody else’s.

The customer uses the service for their rental business and states that they hold the rights needed over the properties they manage in it.

It is for them to comply with the rules that apply to that business: local authorisations and declarations, registration numbers, maximum letting periods, tourist tax, and tax and social obligations. We check none of this and are not answerable for it.

The customer warrants that what they publish is accurate: descriptions, photographs, prices, availability and cancellation terms.

They must not disrupt the service, work around its limits, upload unlawful content, or process personal data in it without a lawful basis.

The subscription is billed per accommodation and per month. There are two plans: Starter, and Pro, which adds the direct connection to the distribution platforms. The plan is chosen accommodation by accommodation.

Current prices are published on the Pricing page. They are exclusive of tax; value added tax is added according to the customer’s country and status, at the rate in force on the date of the invoice.

An accommodation is billed for as long as it is in service. Archiving it closes its line and stops the billing, its history staying readable; putting it back in service opens a new one. A change of plan takes effect at once and is billed only for the days served.

Catalogue prices may change. Nothing already billed is ever rebilled: each line keeps the price agreed on the day it opened. An increase is announced at least thirty days beforehand and entitles the customer to cancel before it takes effect.

The trial runs for fourteen days and starts when the first property is created, not at sign-up: an account that has created nothing uses nothing up.

It asks for no payment card, allows one property, and opens both plans.

It is granted once per customer, not once per workspace: opening a second workspace does not open a second trial.

When it ends, nothing is charged and nothing is deleted. With no payment method on file, the workspace becomes read-only: the data stays readable, but nothing further can be created or changed in it. Adding a card restores full access immediately and starts the billing.

Billing is monthly and in advance: each period is invoiced as it opens. An accommodation added mid-period is billed pro rata for the days it will serve; days no invoice has yet covered are caught up on the following period.

Every invoice is numbered, dated, archived and e-mailed to the workspace owner. It stays readable inside the service.

Payment is by card, charged automatically when the invoice is issued. The customer adds and updates their payment method from within the service.

The customer provides their billing details — name or company name, address, country, and VAT number where there is one. They appear on the invoice and cannot be changed once it has been issued: an invoice says what it says, and a correction goes through a credit note.

An amount below fifty cents excluding tax is not invoiced; the days it covers are carried to the following period rather than written off.

If a charge fails, another is attempted the day after the invoice was issued, then on the third and on the seventh day. The customer is e-mailed at each step, including when their bank is waiting for them to authenticate.

On the tenth day the chasing stops and the workspace is suspended.

A suspension makes the workspace read-only: the data stays readable, the platform connections are dropped, and nothing can be created or changed. It does not cancel the subscription and it does not move the billing cycle: a customer who settles up is not charged an extra month for having been suspended.

Adding a valid payment method puts every unsettled invoice to it at once, and access comes back as soon as they are paid.

Under article L441-10 of the French commercial code, late payment by a business customer carries interest, as of right, at the European Central Bank rate plus ten points, together with a fixed recovery charge of forty euros.

The subscription has no minimum term: it runs from period to period for as long as the customer does not cancel it.

The customer cancels whenever they like, from inside the service. The cancellation takes effect at the end of the period already paid for; where no period has been paid for, it is immediate. Until the effective day arrives, the customer may take it back.

No pro rata refund is due for a period already begun: it is served to its end.

On the effective day, the subscription lines are closed, the platform connections are dropped, and the payment method is removed both from our systems and from our payment provider’s.

Nothing is deleted for all that: the data stays, and the customer resubscribes by adding a card. Deletion is available on request.

We may suspend or terminate an account for a serious breach of these terms, after a formal notice left unanswered for fifteen days — save in an emergency or a manifest illegality, where the suspension is immediate and reasons are given.

The data entered into or imported into the service — properties, accommodations, rates, stays, guests, payments — belongs to the customer. We put it to no use other than providing the service, and we do not sell it.

The application and its database are hosted by OVH in Canada, which the European Commission has recognised as offering an adequate level of protection; the invoices and photographs we archive are held in France. The privacy policy sets this out in full.

It stays reachable for as long as the account exists, during a suspension and after a cancellation alike.

For the data of the people who use the service — the customer and the members of their team — we are the controller. The privacy policy sets out the purposes and the retention periods.

For the data of the guests the customer manages in the service and collects on their booking website, the customer is the controller and we act as processor within the meaning of article 28 of the GDPR: we process that data only on their instructions and for the term of the contract, and we return it to them or delete it at its end.

We use the following sub-processors: OVH for hosting (the application in Canada, the documents and photographs in France), Stripe for payments, Channex for the connection to the distribution platforms, Google for maps, geocoding and signing in with a Google account, Mailjet for sending e-mail, Sentry for technical error reporting (Germany), Firecrawl and Anthropic for reading a listing during an import, Let’s Encrypt for the HTTPS certificate of a domain name of their own that the customer connects to their site, and Google Analytics for measuring the audience of our marketing site — which receives no data from the service and no traveller data. Any addition to this list is announced before it takes effect, and the customer may cancel if they object to it.

The service publishes a booking website in the customer’s colours and name. That site is theirs: they are its publisher and the controller of the data collected on it, and it is for them to publish their own legal notice, terms of sale and privacy policy on it.

Payments taken on that site are taken by Stripe, into an account opened in the customer’s name under the contract between them and Stripe directly. We collect nothing on their behalf and hold no funds.

Connecting an accommodation to Airbnb, Booking.com, Expedia, Vrbo or Agoda assumes the customer has their own account with them and accepts their terms. The contractual and commercial relationship with those platforms, commissions included, stays theirs.

We send availability, prices and restrictions, and we receive bookings. We do not warrant that those platforms’ interfaces will be available, how quickly what we send them will propagate, or that the access they grant us will continue.

Vrbo is connected with the login and password of the customer’s Vrbo account, which are passed to Channex so that it signs in on their behalf, and which we do not keep. A password changed at Vrbo interrupts the connection until it is made again.

We take reasonable steps to keep the service available without interruption, without committing to a stated service level. We promise none, and we would rather write that down than let it be assumed.

Planned maintenance interruptions are announced beforehand.

We are answerable for direct loss caused by a breach on our part. Towards a business customer, our liability is capped at the sums they have paid us over the twelve months before the event giving rise to it, and we are not answerable for indirect loss, in particular loss of business, of turnover or of bookings.

These limits apply neither in case of gross negligence or wilful misconduct, nor towards a consumer, for whom they would be deemed unwritten.

We are answerable neither for what the customer publishes, nor for whether their rental business complies with the law, nor for the acts of the distribution platforms or of the providers named in article 11.

The service, its code, its interfaces and its content belong to us. The customer receives a personal, non-exclusive, non-transferable right to use it for the term of their subscription.

What the customer publishes stays theirs. They grant us the right to host it, reproduce it and publish it only so far as running the service, their booking website and the distribution they asked for requires.

The trademarks named belong to their respective owners.

These terms may change. The customer is told at least thirty days before a new version takes effect.

If they do not accept the change, they may cancel at no cost before that date. Carrying on using the service beyond it counts as acceptance.

A customer who is a consumer has fourteen days to withdraw, from the day the paid subscription is taken out.

Since the service is supplied immediately, a customer who subscribes expressly asks for performance to begin before that period ends and acknowledges that the right of withdrawal is lost once the service has been fully performed.

In practice, the fourteen-day trial allows the service to be tried in full, with no card and nothing paid.

To withdraw, it is enough to write to contact@rentalshub.io.

These terms are governed by French law.

Where there is a disagreement, we ask the customer to write to us first: most are settled that way, and sooner.

A customer who is a consumer may refer the matter free of charge to a consumer mediator with a view to settling it amicably, having first tried to settle it with us directly by a written complaint.

Appointed mediator: CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France. A dispute is filed online at https://www.cm2c.net or by post to that address.

Failing agreement, disputes fall to the courts of Paris where the customer is a business, and to the courts designated by the ordinary rules where they are a consumer.